FAQs

 

Absolute Plumbing Qld's Delighted Customer Guarantee.

tickAs a client of Absolute Plumbing Qld you deserve a serious commitment from us.

“Absolute Plumbing Qld gives you complete peace of mind by offering you a 12 month Workmanship Guarantee. We will also handle for you any manufacturer claims on all products we supply to you. ”

FAQs

BACKFLOW PREVENTION & TESTING- What is backflow?
A backflow prevention device is used to protect potable water supplies from contamination or pollution due to backflow. In water supply systems, water is normally maintained at a significant pressure to enable water to flow from the tap, shower etc. When pressure fails or is reduced, as may happen if a water main bursts, pipes freeze or there is unexpectedly high demand on the water system, then such reduced pressure in the pipe may allow contaminated water from the ground, from storage or from other sources to be drawn up into the system. Backflow means the undesirable reversal of flow of a liquid, gas or solid into the potable water supply — A backflow preventer keeps this from happening. Each backflow prevention device must be tested on an annual basis. This is a condition of connection to the water supply. It means that the device is maintained and continues to operate effectively. The annual test will ensure the drinking water supply is protected from backflow. Book a Backflow Test 
BACKFLOW PREVENTION & TESTING- Do you need a special license/endorsement ?
Yes. a licensed tradesman who has completed the Backflow Prevention course has an endorsement on their Plumbing license. This course has been designed to train plumbers in the commissioning, testing and repairing of backflow prevention devices.
BACKFLOW PREVENTION & TESTING- Is annual testing required ?
Each backflow prevention device must be tested on an annual basis. You may have received a notice from the council to have your backflow prevention device tested. Let one of our Backflow Prevention Accredited Licensed plumbers complete this annual test for you. After testing the device, we will give you a  copy of the Backflow Prevention Device Inspection and Maintenance Report and another copy will be sent to you local authority (council) to ensure customer compliance. The annual test will ensure the drinking water supply is protected from backflow. If a device is defective or faulty, it may: not prevent a contaminated source entering the drinking the water supply, cause water to be wasted through leaking devices, impact on the water pressure supplying your property

 

BLOCKED DRAINS. I have a blocked drain!
Our team have the experience and the equipment to quickly unblock any drain. Whether you have a blocked toilet, basin, shower waste or drain grate, or a blocked sewer or stormwater drain, most times these are easily unblocked, either by plunge clearing, using a drain machine or by using a high pressure water jet machine to clear the blockage in the drain. We realise it can be an inconvenience when things like this happen, so our team offer a rapid response to emergencies like this. Book a Plumber 
BLOCKED DRAINS. What is a Drain Cleaning Machine ?
This machine is most commonly used for clearing a toilet blockage or blocked sewer drains. Blocked drains are generally caused by tree roots, faulty joints, broken pipes or foreign objects that have entered the lines. This drain cleaning machine has a steel flexible rod with a cutter on the end run by an electric motor that cuts & removes tree roots or any other obstacles in the drain. We realise it can be an inconvenience when things like this happen, so our team offer a rapid response to emergencies like this. Call our team on 3205 1100.
BLOCKED DRAINS. What is a high pressure water jet machine?
These jetter machines deliver water at high speed to effectively scour the pipe walls, removing grease, sludge and scale. The special rotary nozzles in these high pressure water jetters even cut roots and other debris leaving the lines not just open but thoroughly clean. Our fully trained, experienced tradesmen will show you how cost effective and efficient our High Pressure Water Jetters are, saving you time and money. Book a Plumber   

 

EMERGENCY - I have a Plumbing Emergency !
We offer a rapid response to all Plumbing & Gas fitting emergencies. We are open every day of the year. After hours emergencies 24/7. (After hours / Public Holiday rates apply). One of our licensed Plumbers or Gasfitters will be able to assist you as soon as possible. Call us on 3205 1100.
EMERGENCY - I have a Gas fitting Emergency !
Absolute Plumbing Qld give priority service for emergencies like this. We are open every day of the year. After hours emergencies 24/7. (After hours / Public holiday rates apply). One of our licensed gas fitters will be able to assist you as soon as possible. Call us on 3205 1100
EMERGENCY - I have a burst water pipe !
There’s water everywhere, what do I do? The first thing you should try to do is shut off the water at the meter, to try and eliminate any further damage. Give our friendly and experienced team a call on 3205 1100, so we can help you further. Absolute Plumbing Qld give priority service for emergencies like this. One of our licensed plumbers will be able to assist you as soon as possible. We offer an After Hours Emergency Service 24/7. (After hours / Public Holiday rates apply)

 

GAS. I have a gas leak !
We give priority service for gas emergencies like this. Call us 3205 1100. After hours emergencies 24/7. (After hours / Public Holiday rates apply). If you’ve noticed a gas smell and suspect a gas leak: Don’t panic. Open doors and windows. Don’t light a match or candle or a smoke. Don’t turn electrical appliances or lights on or off. Check your gas appliances are turned off.If this does not resolve the problem, give our Gasfitting team a call on 3205 1100, as our team give priority service for emergencies like this. One of our licensed gasfitters will be able to assist you as soon as possible.
GAS. What is a gas compliance certificate ?
This Certificate is given to the appliance owner for new installations or alterations/extensions to existing gas services. This is also the case for installation work on caravans, boats and fixed gas BBQs. It is very important the owner obtains and keeps this certificate.
GAS. What is a Gas System Compliance Plate ?
From July 1, 2011, Gas fitters must attach compliance plates for all installation work for Type A and B related gas work. This is in addition to the current requirement for issue of gas system compliance certificates. The compliance plate will allow gas suppliers, gas system owners, gas fitters and gas inspectors to easily identify the history of the gas installation and who has undertaken what work.
GAS. Installing gas appliances.
All gas appliances must be installed by a qualified gasfitter. Your gasfitter will know all the appropriate Australian Standards and Regulations for appliance installation, ensuring quality workmanship and excellent safety standards. They will complete a compliance certificate, which guarantees their work for 12 months, and will leave a copy with you. (Information provided by APA Group.)

 

HOT WATER - I have NO hot water !
Our team can service, repair or replace all types and all brands of hotwater units. Give us a call 3205 1100 today. We have a priority service for emergencies like this. We know it can be an inconvenience when things aren’t working as they should. If you find yourself in this situation, with no hotwater, give our helpful team a call so we can help you. Our team are focused on fixing your plumbing and gasfitting problems fast. Gas, LPG, Natural gas, Electric, Solar or Heat Pump. Book a Plumber / Gasfitter 
HOT WATER UNITS. What is a Heat Pump ?
Heat pumps are a relatively new technology that are becoming very popular. They work by removing heat from the ambient air to warm water. Heat pumps are the most efficient hot water systems and they are a more environmentally friendly alternative to straight fas and electric storage systems. Heat pumps are usually located at ground level and are approximately the same size as conventional hotwater tanks. Like solar, some heat pumps use an electric booster to supply adequate hot water during periods of very cold weather.
HOT WATER UNITS. What is a Solar Electric Boosted system ?
Solar systems use the sun’s energy to heat water, so they are much better for the environment. They are the cheapest hot water systems to run but generally have a higher initial purchase price. Their average payback period is 6 years. This means they can save you money over the life of the unit. The electric boosters supply adequate hot water during periods of low sunshine or very cold weather. Solar systems use collectors located on the roof and connected to a storage tank on the roof or at ground level. Ground level tanks are sometimes preferred because they provide a clean roofline.
HOT WATER UNITS. What is a Solar Gas Boosted System ?
Solar systems use the sun’s energy to heat water, so they are much better for the environment. They are the cheapest hot water systems to run but generally have a higher initial purchase price. Their average payback period is 6 years. This means they can save you money over the life of the unit. Solar gas boosted systems come with gas or LPG boosters to supply adequate hot water during periods of low sunshine or very cold weather. Solar systems use collectors located on the roof and connected to a storage tank on the roof or at ground level. Ground level tanks are sometimes preferred because they provide a clean roofline.
HOT WATER UNITS. What is a 5 Star Gas Storage hot water system ?
Holding the highest energy efficient star rating for Gas Storage, these units not only help save the environment, they’ll also save you money. Gas storage systems store heated water at a constant temperature in an insulated tank, ready for use. The water is reheated by a Gas flame when the temperature falls below the thermostat setting. Their storage capacity and recovery rate determines how much hot water they can deliver per hour. Because hot water systems heat much faster than electric systems, they usually require a smaller tank to produce the same amount of hot water per hour.
HOT WATER UNITS. What is a 3 & 4 Star Gas Storage system ?
With low upfront costs, these Gas Storage systems are ideal replacement units. They store heated water at a constant temperature in an insulated tank, ready for use. the water is reheated by a Gas flame when the temperature falls below the thermostat setting. These systems are rated for their energy efficiency with an energy star rating system. The higher the star rating, the better the efficiency. Their storage capacity and recovery rate determines how much hot water they can deliver per hour. Because hot water systems heat much faster than electric systems, they usually require a smaller tank to produce the same amount of hot water per hour.
HOT WATER UNITS. What is a Continuous Flow hot water system ?
Gas continuous flow hot water units heat water as required, so they never run out. They are sometimes referred to as instantaneous units. Gas continuous is a sensible method of water heating, because you only pay to heat the water you use. Possibly the biggest advantage of these units is that they are much smaller than storage systems, saving valuable space. The more hot water you use, the higher capacity unit you will require.
HOT WATER UNITS. What is an Electric Storage hot water system ?
In electric storage hot water units, water is heated in an insulated tank by an electric element, like a giant kettle. Units that are less than 160 litres generally recover continuously. These are suited to households where smaller amounts of hot water are used throughout the day rather than a large amount being required at one time. Systems greater than 160 litres capacity generally use off-peak electricity. With an off-peak system, water is heated overnight to provide adequate water for the following day, reducing your total electricity charges over that of a peak system. While electric storage heaters are generally cheaper to purchase and install, they usually have the highest ongoing energy cost and are the least environmentally friendly option.

 

TAPS- My taps are leaking!
Leaking taps can sometimes be fixed by simply servicing the taps. At Absolute Plumbing Qld, we always give both the hot and the cold taps a full tap service. By doing this, we are able to give you a 12 month workmanship guarantee. Taps or tapware for your kitchen, laundry, bathroom, ensuite, shower, vanity basin or outside taps. www.tapsbrisbane.com.au   Book a Plumber 
TAPS- What is a Full Tap Service ?
We will re- seat the taps, clean out the spindles, install new o-rings, regrease them and install new washers. We always service both the hot and the cold taps. By doing this, Absolute Plumbing Qld are able to give you a 12 month Workmanship Guarantee.
TAPS- I need my taps replaced.
The team at Absolute Plumbing Qld always carry a range of standard tapware with them, including tapware for your kitchen, bath, shower, basin, laundry or outside taps. You can be assured that any products that we supply are of a quality standard. But if you prefer to choose your own tapware, you can purchase your own tapware, which we are happy to install for you. When Absolute Plumbing Qld installs tapware for you, we will give you a 12 month workmanship guarantee.

 

TOILETS- My toilet is leaking into bowl / continuously running / leaking onto the floor when flushed.
These are just some of the common problems that our team fix everyday. Our team can help you. Some of these things can be easily fixed, sometimes simply by giving your toilet a full cistern service or replacing / repairing some parts. Our team can fix, service or replace all types and all brands of toilets. No matter if your toilet is a close coupled, link suite, floor mounted, wall hung, p trap, s trap, dual flush – our team at Absolute Plumbing Qld can help you. Book a Plumber
TOILETS- What is a cistern service ?
At Absolute Plumbing Qld, we always do a Full Cistern Service on your toilet. We will install a new outlet washer, new inlet washer, flushpipe rubber and flushpipe key seal. By doing this, we can give you a 12 month Workmanship Guarantee.
TOILETS- What is a close coupled toilet suite?
The cistern sits neatly atop of the bowl meaning all pipe work is concealed. For a truly streamlined design, the back-to-wall suite runs all the way to the wall and is easy to clean with smooth, seamless lines
TOILETS- What is a link toilet suite?
The link suite features a separate pan and cistern linked by a pipe that can be exposed or concealed by a plastic “link piece”. Link suites allow the distance between the pan and the cistern to be adjusted during installation.
TOILETS- What is floor mounted toilet?
Features only the pan which is floor mounted and matched with an in-wall cistern or Mainsflush, provides a clean, uncluttered appearance.
TOILETS- What is a wall hung toilet?
Increasingly popular in Australia, the wall-hung toilet is mounted to a bracket in the wall. It takes up less space than a traditional unit and with an in-wall cistern or Mainsflush, provides a clean, uncluttered appearance.
TOILETS- What is a Toilet Cistern ?
The cistern is a small tank that houses the water required to flush a toilet. It also stores the flush valve and float, which control the flow of water in and out of the cistern. It can be mounted directly behind the toilet or concealed inside the wall.
TOILETS- What is a P Trap toilet suite?
The term P trap indicates that the outlet (waste) pipe goes through the wall. Your choice of S or P trap will depend on availability of access through the floor or wall.
TOILETS- What is an S Trap toilet suite?
The term S trap indicates that the outlet (waste) pipe goes through the floor. Your choice of S or P trap will depend on availability of access through the floor or wall.
TOILETS- What is a Dual Flush Toilet suite?
Dual flush systems provide the option of a full flush for solids or a half flush for fluids, improving water efficiency.

 

THERMOSTATIC MIXING VALVES- What is a TMV ?
Thermostatic Mixing Valves work by mixing hot and cold water together to reduce the temperature of the hot water. To ensure that the water temperature is correct & the valve is functioning correctly, the Australian Standard (AS3500) that requires that these valves be installed also requires that they are tested at least annually in a commercial & domestic installation by a suitably trained person. Book a TMV Test 
THERMOSTATIC MIXING VALVES- Do you need to a special license / endorsement ?
Yes, a licensed tradesman who has completed the TMV course has an endorsement on their Plumbing license. The course provides participants with the information they need to install & service Thermostatic Mixing Valves in a range of settings.
THERMOSTATIC MIXING VALVES- Is annual testing required ?
To ensure that the water temperature is correct & the valve is functioning correctly, have these valves tested annually by a suitably trained person. Do you have a Thermostatic mixing valve that requires to be tested annually? Let one of our TMV Accredited Licensed plumbers complete this annual test for you. After testing the device, we will give you a certificate showing that the valve has been tested and to ensure customer compliance.

 

WARRANTY - What is the Absolute Plumbing Qld Guarantee ?
Absolute Plumbing Qld’s Delighted Customer Guarantee. As a client of Absolute Plumbing Qld you deserve a serious commitment from us. “Absolute Plumbing Qld gives you complete peace of mind by offering you a 12 month Workmanship Guarantee. We will also handle for you any manufacturer claims on all products we supply to you. ”
WARRANTY - What is the Reece Warranty?
At Reece Plumbing Supplies, we stand behind the products we sell. Many others don’t. That’s why we now offer a minimum 7 year bathroom product warranty on our Valued Added Products (VAP). And depending on the product and brand, the warranties then extend up to 15 years and even 30 years and lifetime for certain products. Our VAP selection includes some of the biggest brands in bathrooms from Australis and world like Nobili, Nikles, Hoesch, Posh, Porcher, Kado, Milli, Mizu, Scala and Ideal Standard. Of course, they’ll ony enjoy the benefit of the warranties if the products are properly installed by a licensed plumber. Visit www.reece.com.au/warranties to find out more.

 

WATER EFFICIENCY- Can I pass on water charges to tenants ?
Did you know that Lessors are allowed to pass on the full water consumption charges (including bulk water charges) to tenants provided all the minimum criteria have been met. : the rental premises are individually metered (or water is delivered by vehicle) : the rental premises are water efficient and : the tenancy agreement states the tenant must pay for water consumption. Our team can issue Water Efficiency Certificates. Ask us how – 3205 1100. (For more information contact the Residential Tenancies Authority on 1300 366 311.)
WATER EFFICIENCY- What is a water efficient rental premises ?
A rental premises is considered water efficient if certain water fixtures meet the standards listed in the table below. Water efficient devices Minimum water efficient standard required : Internal cold water taps and single mixer taps (excluding bathtub taps and taps for appliances)-A maximum flow rate of 9 litres per minute : Showerheads -A maximum flow rate of 9 litres per minute :Toilets-A dual flush function not exceeding 6.5 litres on full flush and 3.5 litres on half flush and a maximum average flush volume of 4 litres (based on the average of 1 full flush and 4 half flushes) The requirement for taps applies only to internal cold water taps that are installed over a hand basin, kitchen sink or laundry trough (including single mixer taps). The requirement does not apply to other taps in the premises such as bath tub taps, outside taps for the garden, or taps which supply washing machines or dishwashers. These taps are not required to be water efficient. (For more information contact the Residential Tenancies Authority on 1300 366 311.) Our team at Absolute Plumbing Qld can issue Water Efficiency Certificates. Ask us how – 3205 1100.
WATER EFFICIENCY- Water saving devices
Let one of our licensed Plumbers help you own a water efficient property, whether it be your own home or investment property. Ever wondered if your taps and toilets are water efficient? Sometimes water efficiency can be achieved through installing 3 star WELS rated products or through the use of “add-on” devices, such as aerators or flow restrictors. We can all do our bit to help reduce water consumption and help the environment. Our team at Absolute Plumbing Qld can issue Water Efficiency Certificates. Ask us how – 3205 1100.
WATER EFFICIENCY- What is a Wels rating ?
For any water fixtures produced from 2005 onwards, the easiest way to check if they meet the required efficiency standard is to look for products with a WELS rating of three stars or higher. WELS is Australia’s water efficiency labelling scheme which rates fixtures including taps, showerheads and toilets according to water efficiency – the more stars the better. To find out more about the scheme or search the registered product database, visit www.waterrating.gov.au. Our team at Absolute Plumbing Qld can issue Water Efficiency Certificates. Ask us how – 3205 1100.

 

Call us

07 3205 1100

Address
Brendale Business Park
51/193 South Pine Rd
Brendale Qld 4500

Postal
PO Box 164
Wavell Heights Qld 4012

Opening hours
Monday - Friday 7.30am - 4pm
After Hours Emergencies –
please call 3205 1100
to speak directly with our
After Hours Emergency Plumber

QBCC Lic. 114 0436
ABN: 94 494 472 842
ACN: 130 190 500


View Larger Map

Book a Plumber / Gasfitter